Refund and Cancellation Policy

This policy applies to all projects and forms part of our Terms of Service. It is shown before you pay any deposit.

Free discovery calls

Booking a call is free. If you need to cancel or reschedule, please give at least 24 hours notice using the link in your booking confirmation.

Cancelling before work starts

If you cancel after paying a deposit but before we have started work, we will refund the deposit in full.

Cancelling after work has started

• The deposit covers our time to start. Once work has begun it is non-refundable, and we will invoice for any additional work completed up to the point you cancel.
• If you have paid more than the value of the work completed, we will refund the difference.
• You keep the work completed and paid for up to that point.

If we can’t deliver what we agreed

If we fail to deliver the agreed scope, and we can’t put it right after reasonable revisions, we will refund the part of the fees that relates to what was not delivered.

Retainers and ongoing work

You can cancel a retainer at any time with 30 days’ written notice. We do not refund a month that has already started, and we will complete or hand over work in progress.

How to request a refund or cancel

Email mikey@i2astudio.com with your name and project. Approved refunds are paid to the original payment method within 14 days.

Your legal rights

Nothing in this policy affects any rights you have by law.